Refund & Cancellation Policy
Effective date: 23 August 2026
MagnePlex Store sells digital, downloadable products only — we do not ship any physical goods. Because a digital file can be copied the instant it's downloaded, our refund policy works differently from a physical-goods store. Please read this policy carefully before purchasing.
1. All sales are final once delivered
As your product is delivered instantly via a download link after successful payment, all sales are final once the download link has been issued. We're unable to offer a refund simply for change of mind, ordering by mistake, or no longer wanting the product, once the file has been made available to you.
2. When a refund is available
We want every purchase to work. If your product file is defective, corrupted, incomplete, or materially different from what was described on the product page, you are eligible for a free replacement or a full refund — whichever you prefer — provided you contact us within 7 days of purchase.
To request this, email hello@magneplexstore.com with:
- Your order reference number (from your confirmation email).
- A short description of the issue (e.g. file won't open, pages missing, content doesn't match the listing).
We'll investigate and respond within 2 business days. If the issue is confirmed, we'll send a corrected file or process your refund — your choice.
3. How refunds are processed
Approved refunds are issued to your original payment method (the UPI ID or card used at checkout) via Razorpay, and typically reflect in your account within 5–7 business days of approval, depending on your bank or payment provider.
4. Order cancellation
- If your payment fails or is left pending and no download link is ever issued, the order is automatically treated as cancelled — no charge is made and no action is needed from you.
- Once a download link has been issued and the product delivered, the order cannot be cancelled (see Section 1).
5. What voids refund eligibility
A refund request will not be approved if:
- It is made after you've already downloaded and made use of the product, and the product is not defective.
- The request is made more than 7 days after purchase.
- There is evidence of misuse, unauthorized sharing, resale, or redistribution of the product (see our Terms & Conditions).
- The complaint is about results, outcomes, or income, rather than a defect in the file itself — see Section 5 of our Terms & Conditions regarding no results guarantee.
6. Contact us
For any refund, replacement, or cancellation request, email hello@magneplexstore.com with your order ID. We aim to resolve every request fairly and quickly.